How to Fix Arris WiFi Router 2.4 GHz Not Working?
Generally, a reliable Wi-Fi network that strengthens your wireless internet connection is offered by the networking gateways. Additionally, you can cure your Arris router 2.4 GHz not working issue by following this quick and easy troubleshooting guide.
You may download files more quickly and play online games at a high speed with the router. To modify the Wi-Fi settings on your router, type in the “192.168.0.1” IP address into the URL bar to access the user interface.
In addition, you can use the IP address “192.168.1.1” to access the admin interface of the Arris router. Through this blog post, you will learn about the causes of the router’s malfunction as well as how to fix it.
Why is My Arris Router 2.4 GHz Not Working?
There are a few factors that will make your Arris router Wi-Fi not work properly. So, read through the following section right away:
- There are power supply issues with your router.
- Longer distance between the router and your device.
- The VPN or Firewall is enabled on your device.
- Your Arris router’s firmware is not up-to-date.
These are some core reasons that will result in your router not working properly. But being aware of these reasons won’t work alone. So, go through the next section to know how you can troubleshoot this issue.
Troubleshooting Arris Router 2.4 GHz Not Working
Now is the time for you to follow the troubleshooting methods that will help you resolve the Arris WiFi router 2.4 GHz not working and not connecting to the internet. Just go through the steps below and use them to resolve the issues.
1. Provide a Stable Power Connection
- An unstable power connection to the router will not allow your Arris router to work properly.
- Therefore, you must ensure that your router is properly connected to the power outlet.
- But if you still face the issue of the Arris WiFi router 2.4 GHz not working properly, connect it to a different power outlet.
2. Reboot Your Router and Modem
- Restarting your Arris router & modem can effectively remove minor software bugs & glitches.
- You can power cycle your router & modem by first disconnecting them from the power outlet.
- Then you must wait for a few seconds and reconnect them with the power outlet.
- After that, you must switch On the power outlet and wait for a couple of minutes before using the Wi-Fi connection.
3. Ensure that Your Router is Configured Before
- If your Arris WiFi router 2.4 GHz not working properly, configuring it is another effective troubleshooting method.
- To do so, log in to your router’s admin panel through the default web address.
- If you are unable to access the admin panel, your router was partially configured during the setup.
- Therefore, you must reset your Arris router to factory mode and reconfigure it.
4. Turn Off the VPN or Firewall
- You will also face the Arris router 2.4 GHz not working issue due to the enabled VPN or Firewall.
- Therefore, you must disable your device’s firewall software.
- Apart from this, you’ll also need to turn off the VPN on your device, if it is turned On.
- This will successfully allow you to connect your Arris router to the internet.
5. Update Your Router’s Firmware
- If your router’s firmware is outdated, then your Calix won’t connect to the internet.
- Therefore, it’s a good idea to check the status of your router’s firmware update.
- First, connect your device to the Arris router to log into the router’s web interface.
- Access the admin panel by entering “www.router.Arris.com” in a browser’s URL bar.
- After that, download the latest firmware update, and extract the files in your device.
- Then visit the “Update” section and click on “Browse File” or “Choose File”.
- Afterward, pick up the appropriate file and upload it accordingly.
- Finally, apply the router settings and the firmware update will complete.
6. Factory Reset Your Arris Router
- You must factory reset your Arris router if it won’t work even now.
- To factory reset your Arris router, you must hold down the “Reset” button on the router.
- You must release the “Reset” button after you see the LED flashing.
- Then, wait for a couple of minutes to allow the router to reset itself.
- The reset is finally complete and you must connect your device to the router.
- After that, re-configure your router’s Wi-Fi settings and try connecting it to the internet.
Moreover, with the hope that you find the solution to your issue in this section, let’s bring it to an end. Adopt the above troubleshooting techniques to resolve the issues if your Arris WiFi router 2.4 GHz not working.
How to Switch the Network Frequency on Arris Router?
If you are using an ARRIS wireless modem (other thanTG3452), please follow these given steps:
- Firstly, launch a web browser and enter 192.168.0.1 into the address bar to access the Router Administration page.
- Hereon a login window displays to you.
- Next, enter your username and password and press Login.
- Now, click on the “Wireless” button in the Menu bar.
- Look for Standard Channel here, then go to the drop-down menu and select “Auto“, or a channel between 1, 6, or 11.
- Click on the Save Settings button.
- When the router reboots, you may need to restart your computer or re-establish your wireless connection.
How to Enable 2.4 GHz Band on Arris Router?
To enable the 2.4 GHz band on an Arris router, follow the below-mentioned steps:
- On the Home tab, click the radio icon located on the left side of Wireless.
- Choose or input the subsequent configurations:
- Item/field
- Setting
- Enable 2.4 GHz Wireless
- If the box isn’t checked previously, check it.
- Click on the “Save” button.
- Enter the Wi-Fi Key from the gateway label when asked for a password, then hit the “Submit” button.
You can also verify that the device is correctly configured for the 2.4 GHz spectrum and that the appropriate bands are enabled.
The Bottom Line is
The above blog post explains the issue of the Arris router WiFi not working. Moreover, it also enlists the troubleshooting methods that you can follow to deal with this issue. You can follow these troubleshooting methods to free yourself from all sorts of router & WiFi issues.
Are you having trouble resolving the Arris WiFi router 2.4 GHz not working or do you need more information? Well, feel free to chat with our technical team as they will guide you through the complete troubleshooting process.